Terms of Use
Avril Lab · Phase 1
Last updated: 29 Oct 2026
1. What you buy
Paying a Lab plan (Day Pass $6 / 48h, Trial $15 / 7 days, Monthly $29 / ~30 days) gets you one isolated seat with a fixed TTL, Control UI access, and credentials recoverable under My agents with the same payment account (wallet / email).
Avril Lab is a hosted seat (OpenClaw or Hermes). It is not Company OS, Connected, or an “unlimited” product.
2. TTL and seat end
Access lasts the plan window from confirmed payment.
When TTL ends, the seat is stopped and deleted, together with its configuration and its entire conversation history.
There is no retention and no recovery afterwards — no data, chats, configs, or keys survive expiry. Avril offers no export or restore for expired seats.
Capacity is capped. If we cannot provision, waitlist rules apply — refunds as below.
3. Hosting vs tokens / model
Included: managed agent seat hosting and chosen harness (OpenClaw or Hermes). Access via Control UI in the browser — no SSH.
Model: starter OOTB credits (DeepSeek via OpenRouter) on the seat to begin chatting. BYOK (your API key) is optional for more usage or other models.
Extra model usage (beyond OOTB credits) with BYOK or third-party APIs is your bill. Avril does not separately invoice tokens in Phase 1 unless stated at checkout.
You must rotate/revoke keys and own what the agent does with them.
4. Acceptable use
No illegal use, fraud, phishing, malware, or spam; no attacking or overloading Avril or third-party infra; no bypassing caps, auth, or TTL; no IP infringement; no mining, botnets, or abusive shared load.
Breach → immediate suspension or termination without refund.
5. Payments & refunds
One-time Stripe charge per plan.
Full refund if charged and we failed to deliver the seat (provision failure / no capacity and no lab stood up). Contact support with your Stripe receipt and payment identity.
No refund for: TTL started and seat delivered; change of mind; misuse; bad BYOK setup; third-party token spend; using a different account than checkout.
If charged but install is pending or failed, do not pay again — use My agents or support.
6. Identity
The seat binds to the checkout wallet or email. Recovery = same identity + signature when required.
We are not a bank or crypto custodian.
7. Availability & support
Best-effort; no Phase 1 uptime SLA.
Thin support via the channel Avril publishes. Infra incidents may delay or restart seats.
8. Liability
The Lab is provided “as is.” To the extent allowed by law, Avril’s total liability for a claim is capped at the amount paid for that seat.
No liability for lost profits, data loss, or agent / third-party API actions.
9. Changes
We may update prices, plans, and these terms. Changes do not rewrite an already-paid seat’s active TTL except for security or AUP.
10. Contact
For refunds or delivery failures, email support@avril.systems with your Stripe receipt and payment account. If the lab does not start after payment, do not pay again — use My agents or that address.
- You paid but the lab is not ready or missing under My agents.
- You need a refund because we could not deliver or had no capacity.
- Do not pay again for the same charge — email us first.